100% Satisfaction was founded in 1995 with a new concept based on three specialities:
1. - Measuring the quality of the delivered service
Mystery shopping
2. - Tools and techniques for customer awareness
Satisfaction survey
3. - Operational roll-out of a customer centric strategy
Accompaniment
Our missions with our customers are :
- to measure and understand expectations and satisfaction of internal or external customers
- to identify customer loyalty behaviour with respect to the competition
- to measure the level of the delivered service and identify criteria requiring immediate correction
- to supply concrete action data for construction of ready-to-use action plans
- to implement ongoing tools for receiving "Voice of the Customer" feedback
- to build strategic supervision tools
- to accompany businesses in their change towards a customer centric culture and in the implementing of relevant action plans.