Our full-time team

	Valérie Arnaud Project Leader
With a master's degree in the Sociology of Local Development, Valérie joined 100% Satisfaction in 2001 after carrying out a number of freelance consultancy missions for our staff. Valérie has particular experience in managing barometers, covering both Customer Satisfaction and Mystery Shopping, and has a good knowledge of the Publishing, Hotel, and Distribution sectors.
	Alexandra Bier Client Director
Alexandra has a post-graduate diploma in sociology (Paris V University) as well as a master's degree in information and communication (psycho-socio option) from the IFP (French Press Institute). She speaks English and Italian in addition to her native French and is very keen on I.T. Her combined talents lead her logically to the running of international projects as well as those requiring a big helping of I.T. development.
	Stéphane Blondeau Chairman
Armed with a diploma from the ISC - Paris (Institut Supérieur de Commerce - Business Graduate Institute) in 1987 and an MBA from the Michigan Business School (Ann Harbor) in 1993, Stéphane went on to found 100% Satisfaction in 1994. He previously occupied International Marketing Management positions with Dun&Bradstreet, AC Nielsen, and IMS Health. He is also the man behind the creation of the Plus Research group and the acquisition of the ABC+ market research company.
	Julie Dauget Project Leader
Julie's obtained her diploma from Audencia Nantes then joined 100% Satisfaction in 2003. Since then she has devoted her energy to the satisfaction surveys, especially international ones, and to the mystery shopping projects that she has been in charge of. She has special involvement in the Health, Industry, and New Technology sectors.
	Fabrice Deroubaix Sales Manager
With an advanced graduate diploma in Marketing from Dauphine University in Paris, earned after studying mathematics and management, Fabrice joined 100% Satisfaction en 2001. Before that he had been a freelance consultant in market research before joining Thomson Multimedia's European Marketing department. His particular field of involvement is the development of sales at 100% Satisfaction.
	Elisabeth Dupic Assistant Managing Director
Elisabeth has graduated from the ISC (Institut Supérieur de Commerce - Business Graduate Institute) in Paris in 1985. Since then she has taken up marketing management positions with L'Oréal then production management at Phonepermanence, an international telemarketing company. Elisabeth is a member of the team that founded 100% Satisfaction in 1994. Today she has the more specific responsibility of managing the company's finances.
	Virginie Garin Client Director
With her master's degree in Political Science, Virginie joined 100% Satisfaction in 1999 as a Project leader. Since then, her experience in managing complex programmes has led Virginie to specialise in the accompaniment of cultural change and the implementation and roll-out of reporting tools, notably the Balanced Scorecard.
	Lucie Heude Project Leader
After first studying in a French Business School then gaining a Bachelor of Arts degree in Retail Management in Wales, Lucie accumulated professional experience in Great Britain and Australia before joining us in 2005. Lucie speaks perfect English and is mainly involved with international programmes, more specifically in the sectors of Retail and Service Networks.
	Stéphanie Zanzucchi Assistant Managing Director
Marketing graduate Stéphanie, with her higher degree in commercial and marketing strategy, joined 100% Satisfaction in 1997 and successively occupied the positions of Project leader and Account manager. Today, Stéphanie is responsible for the overall management of 100% Satisfaction's surveys and is also dedicated to the accompaniment of our international customers.