Our commitments

Single point of contact	There is one expert dedicated to monitoring your project. This will be your single point of contact within the company. This is the person who manages the programme across the whole of its operations.
Benchmarking	We have performed several hundred surveys, in all sectors. This experience means we can come up with the questionnaire that best suits your issues. Your results are then compared with a range of similar studies in your business sector.
Data preservation	Your data (databases, results, and presentations) are kept for two years and are available at any time for consultation.
Data security	Our I.T. networks and servers provide first class protection and security levels. Your data is guaranteed against the latest viruses listed by Symantec®. Antivirus updates are made daily, as are back-up copies.
Confidentiality	100% Satisfaction adopts the highest standards in the business regarding confidentiality among its employees and anonymity of interviewees.
Meeting deadlines	Right from the first meeting, a detailed calendar is drawn up in conjunction with your staff and we make a commitment to meeting the lead times set.
100% I.T.	100% Satisfaction handles all its programmes on computer readable media and results are handed over in formats that are compatible with Microsoft Office.