Satisfaction Surveys: Overview

The Customer Satisfaction Survey business is our core expertise.

With several hundred surveys carried out in all business sectors, using all the different data collection technique (telephone, face to face, e-mail, on line, etc), our customers get the benefit of :

• the strength of our recommendations in constructing the most suitable methodology (target, questionnaire, data collection technique, etc.)
• proven processes with all the bugs ironed out
• our original analysis and reporting Tools®, aimed at making results easier to read and assimilate
• our statistical analysis models (Cursor model, Impact&Vulnerability model, Overall Customer Loyalty model)
• the relevance of our analyses, strengthened by our ability to compare your results with those already obtained in your sector on similar issues

Since 1995, we have developed and occasionally invented many different surveying methodologies.
This section will show you some of the most characteristic of them.