Accompaniment: Overview

More than just obtaining measurements through satisfaction surveys or mystery customer projects, 100% Satisfaction offers to help customers build up a Customer Centric Strategy. This unique ability to accompany our customers in the use and roll-out of their study results gives us an unparalleled position in the market.

This approach enables us to transform simple measurement into concrete, across-the-board action plans, and to differentiate these for each of the business's functions.

From the geographical point of view, it also enables us to reconcile overall consistency with local relevance for the actions undertaken and reporting tools used.

To achieve this, the accompaniment draws on several skill areas:

• coordination of international projects
• running of projects groups
• construction of Key Performance Indicators

By enhancing your study with these accompaniment techniques, you can make better use of the measuring tool you have purchased and at last see action plans taking concrete shape and being rolled out so you can monitor the effects.